Privacy Policy
Effective Date: August 5, 2024
Plants America, LLC (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This document outlines how we collect, use, store, and disclose personal information collected through our website [www.plants-america.com].
1. Information We Collect
We may collect the following categories of personal information:
Contact Information: Name, email address, phone number, country of residence, and shipping address.
Business Details: Company name, type (buyer, grower, nursery), product interests, and transaction history.
Communication Data: Information provided in contact forms, order inquiries, or customer service interactions.
Technical Data: IP address, browser type, device information, and usage data through cookies and analytics tools.
2. How We Use Your Information
We use the collected information for the following purposes:
To process inquiries, quote requests, or transactions.
To respond to customer support and partnership requests.
To improve our website experience and export services.
To comply with regulatory, phytosanitary, and trade documentation requirements.
To send relevant updates, newsletters, or promotional communications (opt-in only).
3. Sharing of Personal Information
We do not sell or rent your personal data. However, we may share your information with:
Trusted third-party service providers (e.g., freight forwarders, USDA inspectors, IT providers) under strict confidentiality.
Government authorities when required for export compliance and legal obligations.
Business partners (e.g., nurseries or suppliers) only as necessary to fulfill an order or service.
All such sharing is done with contractual safeguards to protect your data.
4. Data Security
We implement appropriate physical, technical, and administrative security measures to protect your personal data from unauthorized access, disclosure, or misuse.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law (e.g., export record retention for 5 years).
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access or correct your personal data
Request deletion of your information
Withdraw consent for marketing communications
File a complaint with a data protection authority
Please contact us at info@plants-america.com to exercise your rights.
7. Cookies and Analytics
Our website uses cookies and tracking technologies to enhance user experience and monitor site performance. You may manage your cookie preferences through your browser settings.
8. International Data Transfers
As a U.S.-based company serving global customers, your data may be transferred outside your country of residence. We take appropriate safeguards to protect such data in accordance with applicable laws.
9. Policy Updates
We may revise this Privacy Policy from time to time. The updated version will be posted on this page with the effective date.
10. Contact Us
Plants America, LLC
2101 S Hellman Ave, Ste-A
Ontario, CA 91761
Email: info@plants-america.com
Phone: +1 (909) 785-4512